FAQ
Frequently Asked Questions
General Questions
How long have you been in business?
TGF Roofing Ltd has been serving Northamptonshire and surrounding areas for over 30 years, building a reputation for quality workmanship and exceptional customer service.
Are you insured?
Yes, we carry full public liability insurance protecting both our team and your property.
Do you offer guarantees?
Absolutely. We provide comprehensive workmanship guarantees on all roofing work we complete, giving you complete peace of mind. Material guarantees vary by manufacturer but typically range from 5-15 years.
What areas do you cover?
We serve all of Northamptonshire, including Northampton, Kettering, Corby, Wellingborough, Rushden, Daventry, Towcester, and Brackley. We also cover areas in Bedfordshire, Buckinghamshire and surrounding counties. If you’re unsure whether we cover your area, please contact us.
Quotes & Pricing
How much does a new roof cost?
Roof costs vary significantly based on size, materials, complexity and access. A typical residential re-roof in Northamptonshire ranges from £5,000-£15,000+. We provide free, detailed quotes after assessing your specific requirements.
Do you charge for quotes?
No, all our quotes are completely free with no obligation to proceed.
How long does it take to get a quote?
We aim to respond to enquiries within 24 hours and can typically arrange site visits or drone surveys within 3-5 days. You’ll receive your detailed quote within 48 hours of the assessment.
Are there any hidden costs?
Never. We provide transparent, detailed quotations covering all aspects of the work. If anything unexpected arises during the project, we’ll discuss it with you before proceeding.
Drone Surveys
What is a drone roof survey?
We use advanced drone technology to inspect roofs safely and comprehensively without scaffolding. The drone captures high-resolution photos and video, allowing us to identify issues and provide accurate quotes.
Are drone surveys suitable for all roofs?
Drone surveys work excellently for most properties, especially those with difficult access, large commercial buildings, or heritage structures. We’ll advise if a traditional inspection is more appropriate for your specific situation.
How much does a drone survey cost?
Drone surveys for quotations are included free as part of our assessment process. For detailed inspection reports (for insurance or property purchase), prices start from £150 depending on property size.
Roofing Services
What type of roofs do you work on?
We work on all types of roofs including pitched roofs (tile, slate, concrete), flat roofs (EPDM, GRP, felt), and all roof styles. We handle both residential and commercial properties.
How long does a re-roof take?
A typical residential re-roof takes 1-2 weeks depending on size and complexity. We’ll provide an accurate timeline in your quote and keep you informed throughout the project.
Can you match existing tiles/slates?
Yes, we have access to a wide range of materials and can usually match existing tiles or slates, even for older or discontinued products. Heritage and conservation projects are our specialty.
Do you handle building regulations?
Yes, we ensure all work complies with current building regulations and can manage the building control process on your behalf.
Repairs & Maintenance
Do you offer emergency repairs?
Yes, we provide emergency roofing services across Northamptonshire for urgent situations like storm damage or sudden leaks. Call our emergency hotline for rapid response.
How quickly can you fix a leak?
For emergencies, we aim to attend within 24 hours to secure your property and prevent further damage. Permanent repairs are scheduled as quickly as possible depending on the work required.
Do you offer maintenance contracts?
Yes, we provide planned maintenance programs for commercial properties and residential landlords, helping prevent problems before they occur.
Materials & Products
What materials do you use?
We use only premium quality materials from leading manufacturers, including Marley, Redland, Sandtoft, Russell, Forticrete and many others. We’ll recommend the best materials for your specific project and budget.
Can I choose my own materials?
Absolutely. We’re happy to work with materials you’ve selected, or we can guide you through the options available within your budget.
Do materials come with guarantees?
Yes, all materials come with manufacturer guarantees, typically ranging from 5-15 years depending on the product.
Payment & Process
What payment methods do you accept?
We accept bank transfers, cheques, and cash. For larger projects, we typically request staged payments at agreed milestones.
Do you require a deposit?
For bigger projects, we request a deposit to secure materials and schedule the work. The amount varies by project size but is typically 25-30% of the total cost.
What if I’m unhappy with the work?
Customer satisfaction is our priority. If you have any concerns, we’ll address them immediately. Our workmanship guarantee ensures any issues are resolved to your complete satisfaction.